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Returns Policy

We make every effort to make sure our product descriptions are as detailed as possible including sizing and colour guides for our garments.

If you have a question about sizing then please feel free to contact us at madi-LOVE-@outlook.com prior to making your purchase.

If you are unsure then we suggest you size up as it is guaranteed your wee one will continue to grow!
Or for more discussions around sizes please refer to our MadiLOVE.nz facebook page. Our loyal customers are awesome at giving feedback on sizing.

Or if you do wish to send something back to change the size / colour etc we will gladly provide you with a MadiLOVE store credit.

How to use the store credit :

The store credit will be emailed to you in the form of a gift card. This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order. 

Conditions:

*Sale Items - Discounted products & Promotional items.

There are no returns on sale items unless they are found to be faulty. All sales for clearance, promotional and discounted stock are final and no exchanges can be processed. Please choose carefully

*Items must be returned to us within 21 days of invoice (purchase date)

Items sent to us outside of this date will be returned to sender at the senders cost.

We highly recommend inspecting all of the items in your order upon receipt (even when purchasing for a baby that may not be born yet) to ensure any returns or credits that need to be processed can be done in the allocated time frame.

*The following items cannot be returned for store credit due to hygiene reasons- Underwear, Swimwear, Socks + Tights & Hair bows / Hair Ties and all Hair Accessories. 

* Garment must be undamaged, unworn, unwashed or in otherwise unused condition with all original labels intact. Please note that we will not accept goods if there is animal fur etc on the clothing as this is a serious health risk .
Goods must also be returned odour free - ( Free of  Cigarettes , dampness etc)

* Cost of shipping the returned item is the responsibility of the buyer.


Faulty Items:

My order has arrived and its faulty! Now what do i do?


In the rare occurrence that you receive a damaged or faulty item please contact us immediately via email madi-LOVE-@outlook.com
If the item is deemed faulty we will offer a replacement (if we have a replacement in stock), credit or refund once we have received the returned item.
We cannot process a return for a faulty garment if we do not get the opportunity to view and inspect the fault .

We will cover the costs of return shipping.

Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you firstly. 

Please inspect all goods upon arrival and ensure to get any returns back to us within the 21 day timeline advised above. 


Returning your goods:

Please follow the steps below for faulty items or goods to be returned

1. Contact us at madi-LOVE-@outlook.com and let us know of the faulty item/s and that you are sending the item back. 

2.  Send your item/s back to us with the completed returns form (included in your order)
Please ensure to include your name & Order Number on any return so that we can process this efficiently for you.

Goods must also be sent via Tracked Courier as our address does not accept standard postal delivery. Sending via tracked courier also ensures that your parcel does not go missing. MadiLOVE is not liable for any missing returns and we can only process your return once the original has been received back into our Warehouse.

Return address: 

MadiLOVE

4 Geisha Road

Waikuku

RD3 Rangiora

7473

Lost your form? Contact us for a new returns form to be emailed to you.